Nest Outside Cameras

[hmangat]

After change the user name & password  inside Nest cameras are working outside cameras are not working ,any suggestion.

[MplsCustomer]

@hmangat 

If you changed your Wi-Fi network name (SSID) and password, you should know that Google Nest does not make it easy to change the Wi-Fi settings in our Google Nest devices.  This is Google Nest's recommendation when getting a new Wi-Fi router/modem:  "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you’ve purchased a new Wi-Fi router as long as the manufacturer settings are the same." (https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...)

If you must change your Wi-Fi network name (SSID) and password, Google Nest's strategy (see the above link) is for you to remove each device in the Google Home app while you are still on the old Wi-Fi, and then do a factory reset, and then re-add each device in the Google Home app on the new Wi-Fi.  Yes, it's a pain.

[aatienza]

Hi there,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[hmangat]

Archie,

My inside cameras are working but out side can not get it going. Thanks for help.

[aatienza]

Hey hmangat,

Thanks for getting back to us. I'd like to confirm, did you change the Wi-Fi name and password of your router? If so, what's the status light of your Nest Cam Outdoor? Could you check if the cameras are still showing in the Google Home app? If so, let's remove it from the app.

• Open the app, then tap Settings > Remove device > Confirm.

Check out this link for additional information.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[EmersonB]

Hi folks,

@hmangat we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

@MplsCustomer and @archie I appreciate your response.

Regards,
Emerson