Nest Wired Outdoor Camera - water inside lens

[Desgelnett]

Has anyone experienced getting water inside of their camera lens after a heavy rainstorm? Mine got water inside during the last rainstorm and is now foggy/can see water inside. Cleaned the outside to make sure there was nothing on it that was distorting the view. Have let it dry out a few days and still not getting better. Anyone have any suggestions? Worried about trying to take it apart to clean, and nest customer service is usually not much help so I figured I’d come here first.

Thanks.

[MplsCustomer]

@Desgelnett 

Google Nest's cameras and doorbells are not really designed for users to take them apart. You could try contacting Google Nest Support to see if they'll replace it under warranty if it's less than a year old:

https://support.google.com/googlenest/gethelp.

All of our cameras are under an overhang or a camera shade. Our doorbells have at least some protection from an overhang.

[Desgelnett]

More than a year old so I’m sure they won’t replace. Mine is also under an overhang. I’ve had it for almost 4 years at this point, and it’s been through way worse rainstorms, and never had this issue.

[janthadeus]

Hey folks,

Yikes! We'd like to check other options for you — could you fill out this form and let me know once you're done? 

Thanks for your help, MplsCustomer.

Best,

JT

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[Desgelnett]

Yes I did fill the form out

[aatienza]

Hey Desgelnett,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie