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Nest - adding family member

Community Member

My product is actually wired.

my husband set it up to his device and invited me. I got the link, opened Google home and the nest ap. if I go to add a product it says it is already linked to his account. How do I get to access the doorbell information. What have I not done?


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Best Regards, 


Community Specialist
Community Specialist

Hey Rachelsolo,


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.


We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!