01-19-2023 07:41 PM
I can hear Nest camera on phone but they can’t hear me. Phone setting is set to allow Access to microphone along with Nest app. Now what?
01-23-2023 07:33 PM
Hey Vjmaas1,
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest camera do you have? What phone are you using (Android, iOS)? When did it start happening? What's the software version of your Nest app? Also, have you tried reinstalling the Nest app to make sure it's up-to-date?
Thanks,
Archie
01-28-2023 06:07 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Archie.
Thanks,
JT
01-29-2023 07:37 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT
01-30-2023 08:05 AM - edited 02-06-2023 09:33 AM
I can hear Nest camera on phone but they can’t hear me. Phone setting is set to allow Access to microphone along with Nest app. Now what?
I am using an IPhone 11 Pro iOS version 16.11, Nest App version 5.70.0 and I have a Nest Camera Indoor Google A0005
02-11-2023 06:25 PM
Hey there,
Gotcha — let’s check this further. When did the issue start? Is your phone connected to a Bluetooth speaker? Has the camera suffered any drops or impacts? Also, have you tried checking it with another device?
Here are some troubleshooting steps you can try:
Let us know how it goes.
Best,
JT
02-14-2023 06:57 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Best regards,
JT
02-15-2023 06:59 PM
Hello there,
Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
JT