cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest app audio

Vjmaas1
Community Member

I can hear Nest camera on phone but they can’t hear me. Phone setting is set to allow Access to microphone along with Nest app. Now what?

7 REPLIES 7

aatienza
Community Specialist
Community Specialist

Hey Vjmaas1,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest camera do you have? What phone are you using (Android, iOS)? When did it start happening? What's the software version of your Nest app? Also, have you tried reinstalling the Nest app to make sure it's up-to-date? 

 

Thanks,
Archie

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate the help, Archie.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT

Vjmaas1
Community Member

I can hear Nest camera on phone but they can’t hear me. Phone setting is set to allow Access to microphone along with Nest app. Now what?

I am using an IPhone 11 Pro iOS version 16.11, Nest App version  5.70.0 and I have a Nest Camera Indoor Google A0005

I added product in the Nest app again on my iPhone. It appears microphone is on. Is there a volume that I’m missing? The person in room with camera still cannot hear me when talking into app on phone.
 
Thank you for your help!

janthadeus
Community Specialist
Community Specialist

Hey there,
 

Gotcha — let’s check this further. When did the issue start? Is your phone connected to a Bluetooth speaker? Has the camera suffered any drops or impacts? Also, have you tried checking it with another device? 
 

Here are some troubleshooting steps you can try:

 

  1. Ensure that your phone isn’t on mute.
  2. Test if the device’s microphone is working.
  3. Open the default voice recorder app or any other app that uses your device’s microphone and test the device’s microphone on the app.
  4. Check if the device is connected to a Bluetooth device that may be serving as the microphone.
  5. When you use the talk and listen tone, press the microphone icon first to talk, wait for the beep to talk and transmit your message to the receiver’s side and vice versa.
  6. Restart your phone, turn it off and wait for 60 seconds. Then, turn it back on.

Let us know how it goes.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Best regards,

JT

janthadeus
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

JT