Nest app is not using phone location

[caprifolia]

The best app on my phone no longer correctly turns on and off outdoor cameras based on the phone location. 
Phone is iPhone 16 and is fully up to date

Csmeras are Gen 1 Nest cameras. 

There is no issue with camera function. The issue is with the nest app not correctly determining phone location even though I have checked that the address and phone location are correct.    How do I fix this?

[Anonymous]

Mine also recently started not tracking phone location. 
I’ve played with both the location settings for Nest app and Google home app. Same results…

I can literally turn “Home” mode on (after it just said I was away) & it will set house back to Away in 10 to 20minutes. Sometimes it lasts an hour. 
nothing has changed in house or devices. 

[thegios]

You are not alone

https://www.reddit.com/r/Nest/comments/1jmxpta/anyone_else_having_homeaway_assist_issues/

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Delays-in-Nest-Thermostat-in-detecting-away/...

[caprifolia]

Thanks for letting me know.  It *used* to work just fine when it was Nest.  Right now I’m sitting in my living room and have been home for several hours.  In the Nest app the house pointer is sitting right on the home icon and the Nest app still thinks I’m ‘away’.   😡

[thegios]

Consider that for me the nest app would always take at least 1h to get correctly the phone's status from the home app.

So typically I go out, in  home app phone is away but house status is still at home while camera turns on but thermostat remains on and in nest app house status is still at home, after an 1h neat app eventually realizes phone is away and sets house status to away and eventually also home app sets house status to away and away routine runs and thermostat turns off.

Now it's even worst: home app is detecting my phone is aways but no activity is registered.

[EduardoN]

Hi there,

Thank you very much for contacting this community! In relation to this issue that has been occurring with Home/Away, currently we have been having issues where it doesn't update automatically. For this reason our team is aware and is looking into this issue to resolve it as soon as possible. At the same time, I'm sharing some troubleshooting steps that may help you.

• Make sure the your Nest products are online.
• Check which devices are set to contribute to Home and Away.
• Make sure location services are turned on for any contributing mobile devices.
• Check if there are multiple devices signed into the same account.
• Check to see if the app recorded any activity in history view.

We apologize for the inconvenience, thank you for your patience.

Regards,

Eduardo

[caprifolia]

Everything you suggested has already been tried.  

[EduardoN]

Hi @caprifolia,

Our team is aware and is looking into this issue. We apologize for the inconvenience, thank you for your patience.

Keep me posted.

Best regards,

Eduardo