Nest battery doorbell - Does not charge or turn on

[kcorrales]

Nest doorbell recently ran out of battery.

I dismounted it and connected it to charge but nothing happened.

It does not charge or turn on.

Is this an internal battery failure?

If so, is this covered under warranty?

[aatienza]

Hey kcorrales,

I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? What's the status light of your doorbell? Also, have you tried any troubleshooting steps to fix this?

Thanks,

Archie

[aatienza]

Hey kcorrales,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey kcorrales,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie