I’m sorry you’re having trouble with this. No worries, we'll check this out. What model of Nest camera do you have? Are you getting any error messages? Also, what's the status light of your camera?
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.