Nest Door Bell- battery to power adapter.

[KatrinaS]

Hi, 

We have a battery powered Nest doorbell. We’ve purchased the power adapter, plugged it in to nest and wall. And it seems to still be running on battery and not the power supply. Is there something I’m missing or does it switch to power once the battery is drained? 
leaving for holidays so we didn’t want to worry about the battery but now stuck trying to figure this out. Help!! 

[MplsCustomer]

@KatrinaS 

Unfortunately, the Google Nest Doorbell (Battery) always runs off of the battery, even when connected to power. That's what makes its performance in cold weather so dicey and why we bought the older Google Nest Hello Doorbell instead. Here's what Google Nest itself says: "If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge. At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell can continue to work, but the battery will drain because it can’t be charged." (https://support.google.com/googlenest/answer/11830989?hl=en)

[aatienza]

Hey KatrinaS,

Appreciate the help, MplsCustomer. I'm dropping by to ensure that everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[aatienza]

Hey KatrinaS,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve