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Doorbell offline

Bingbing
Community Member

Setup new doorbell 3 days ago and worked fine. It went offline today and I can’t get it to work. Wireless is working fine. Doorbell is close to router. No internet issues. I tried to restart the doorbell and nothing changed. I restarted the router with no change. 
what else do I do?  

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Bingbing,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. Are you getting any error messages? Do you have other Nest devices in the house? Also, what's the status light of your camera?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Bingbing,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve