Nest Camera and Doorbell history recording shown as "No Events recorded"

[Oldyoung]

Just started from yesterday which is 14th July, all the history recordings started to disappear from the recording history in my Doorbell(battery) and recent installed Camera, I only just used the product for around a month and it has been saved all the history recordings well till yesterday. Suddenly I noticed all history recordings were shown as "No events recorded"

Not sure which settings can rectify this issue? There were 1000% events recordings in all the previous days but for reasons I don't know since yesterday 14th July 2022 I was only able to view the most recent 2-3 recordings. All previous recordings were gone!!!

Can someone give some advice where to check this please??

[MplsCustomer]

@Oldyoung 

Google Nest provides a free 30-day trial of its Nest Aware subscription service on new cameras and doorbells. Is it possible that your free trial just lapsed?

This is Google Nest Help's info on Nest Aware: https://support.google.com/googlenest/answer/9546397?hl=en

This is the Google Store's page on Nest Aware: https://store.google.com/us/product/nest_aware?hl=en-US

[Eve100]

I am having the same problem and my nest aware subscription did lapse however I thought the 2nd gen wired camera allowed 3 hours of event history free all the time. I’m only seeing a few minutes of event history and only for the current day. Once the day changes I can’t see any history from the prior day even if it just occurred and I dont even have a few minutes of events across all 3 cameras showing in history.

[MplsCustomer]

@Eve100 

Yes, it seems misleading to me too. When Google Nest says "Up to 3 hours of event video history", they actually mean events that occurred within the most recent 3 hours only: "If you have a newer camera like Nest Cam (battery) or Nest Doorbell (battery), you can get up to 3 hours of event video history without a subscription....This means that without a subscription, you can get photo snapshots of detected activity up to 3 hours in the past." See this Google Nest Help page: https://support.google.com/googlenest/answer/9681538?hl=en.

And when the Google Store (https://store.google.com/product/nest_cam_battery?hl=en-US) says "Up to 3 hours recording", their footnote link (https://g.co/nest/3hours) points to the same Google Nest Help page above, which says: "This means that without a subscription, you can get photo snapshots of detected activity up to 3 hours in the past."

[Eve100]

Thank you for your help in clearing that up. 

[aatienza]

Hey folks,

I appreciate the help, MplsCustomer. I'm dropping by to ensure that everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve