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Nest cam: Don't notify setting, not working - keep getting notifications

eisenb11
Community Member

Anyone else running into this issue?

Summary:

I have a zone that's set to 'don't notify', but I keep getting notifications from that zone anyway.

Details:

I have 2 zones.

1. I created a zone ("Exclusion") that covers an area where I want to record events (e.g. People), but I have notifications for that zone disabled.

2. The default zone, called 'Outside of Zones' that covers everything else. I have that set to record events (e.g. people and animals) and have notifications enabled.

That's it, pretty simple set up. But... I keep getting notifications that 'People' are being seen in the 'Exclusion' zone. I have notifications disabled on this zone... I shouldn't be getting these notifications.

The other zone, works correctly.

I even tried reversing things where the Zone I created had the notifications and the 'Outside of Zone' had the setting to not notify... same results - kept getting notifications from the zone that has notifications disabled.

I think there is a bug in Google Home. If Event recording is enabled, but notifications for that event is disabled... it sends the notifications anyway.

This is with the new Nest Cam with Floodlight so it probably affects the Nest Cam (battery) too, I'd guess.

9 REPLIES 9

Bazul
Community Member

Same

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

eisenb11
Community Member

Hi Brad, yes - I need help. I believe this is a bug that needs to be fixed.

I'm not aware of any other troubleshooting steps other than to disable both event history and notifications on the 'Exclusion' zone. This works around the issue - but now, it's not recording anything since event history is disabled. This really needs to be fixed.

Brad
Community Specialist
Community Specialist

Hey there,

 

Have you tried to remove the Activity Zones, restart the camera, and then set up the zones again. That tends to do the trick. Please let me know if you need further assistance.

 

Best Regards,

Brad. 

eisenb11
Community Member

Yes, I did delete and create new zones to no avail.

How do I restart the camera, though, as the floodlight is plugged into my mains (I guess I can pull the breaker), but since it has a battery it's going to keep going...?

Thanks

Brad
Community Specialist
Community Specialist

Hey again,

 

You would restart or Factory Reset the camera the same way you would another Nest Cam. You can find out how to restart it here. Follow those steps, and I hope this does the trick for you.

  • Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.
  • Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Hope that additional information helps you to determine what you want to do next. Please let me know if you need further assistance with this issue.

Best Regards,

Brad.

eisenb11
Community Member

Oy, wish there was a way to do it via software... looks like it requires pushing a tiny button in a hole on the back of the camera. Given that it's a floodlight cam, and mounted high up on the side of my house, I can't reach it without a tall ladder. I don't think I'll be able to get up there any time soon to push the little button.

Brad
Community Specialist
Community Specialist

@eisenb11

 

That is true, unfortunately that is the only way to Factory Reset the camera. There is no such remote option to do so. I apologize for the inconvenience. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

eisenb11
Community Member

Any chance they can just fix the bug? If you have to reset the thing in order to update its settings then something is obviously wrong with the software.