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Nest cam IQ outdoor camera NC023 error

Hserres
Community Member

‎08-31-2024 09:52 AM

Installed one camera without issue. Second camera is giving error code NC023. 
I have 

- verified outlet works

- unplugged and replugged in camera 

- verified Bluetooth works

- tried to factory reset by pushing in button with paper clip but nothing happens- no lights or sounds. 

could the camera be broken?

 

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chaconmorales
Community Specialist
Community Specialist

‎09-03-2024 01:36 PM

Hi Hserres,

 

Thanks for reaching out to the Community. I'm sorry to hear about the connectivity issues with your Nest Camera IQ (outdoor). I understand that you have already followed some basic troubleshooting steps, like trying to reset the Nest device. But no need to worry, help's here!

Before we get started with further troubleshooting, let me ask you some questions:

  1. How far is the camera from the router?
  2. Can the camera find other Wi-Fi networks?
  3. Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
  4. Do other devices experience slow internet speeds?

Here's what you can do in the meantime:

Power and Reset:

  1. I understand you have already tried it, but please make sure to Perform a factory reset as established on the help center. This should trigger a blue light pulse after release.
  2. Ensure the camera is fully charged or connected to power.

Error NC023: There was a Bluetooth connection problem.

This error means that your camera couldn’t connect to your phone through Bluetooth. I understand you made sure Bluetooth is working and is enabled on your device.

  1. Quit the Nest app.
  2. Restart your camera.
  3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done.
  4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
  5. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
  6. Now, try to set up your camera again.
  7. If you still can’t set up your camera, try a different phone if you have one.
  8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.

Follow the steps from this guide to Fix Nest camera or doorbell Wi-Fi connection issues and to Troubleshoot Nest camera and doorbell setup messages.

Let me know if you need further assistance.

 

Regards,

Mario

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