Nest cam charging issue

[Daunknown21]

I am having a charging issue i am using original cable and charging block.. takes very long to charge with all my cameras.

[MplsCustomer]

@Daunknown21 

Perhaps your charging cable or block is defective. You could try contacting Google Nest Support and ask for a replacement under your 1-year warranty: https://support.google.com/googlenest/gethelp

[Daunknown21]

I already did and they want to replace my cameras instead seriosly weird.

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Daunknown21]

Hey steve i don't believe i should replace my cameras for refurbished ones. When you guys didnt even try to see if the cable or block were defective.

[SteveT1]

Hi there,

We’re really sorry to hear that. We’ll take your experience as feedback and we’ll make sure to learn from this opportunity to improve. We’d like to look into this for you — could you share the Case ID of your interaction with our team so we can check?

Thanks,

Steve

[SteveT1]

Hi there,

Checking back in should you still need our help here. Let us know by providing the requested information above.

Thanks,
Steve

[aatienza]

Hey Daunknown21,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[Jeran]

Hey there Daunknown21,

Just checking up on this thread, did you have any more questions or need any additional help with this? 

Best regards,
Jeran