Nest cam indoor (older model) create clip trouble

[Sta73]

Having trouble creating a clip on nest.home.com. Can choose create clip no problem and go to video I want to save, but when I try to adjust the blue bar at the bottom it won’t let me choose the length of the clip. It will only stay at a 10 second section of the clip. I can use this function no problem on other cameras. Any help would be appreciated. Thank you.

[MplsCustomer]

@Sta73 

I don't know why you would encounter this in the Google Nest app, but have you tried using the home.nest.com website?

[Sta73]

This was on home.nest.com. Tried on both mobile devices and computer.

[MplsCustomer]

@Sta73 

Strange.

Hopefully, a Google Nest Community Specialist chimes in on why.

[Sta73]

That would be great. All other cameras no problems. It’s the only indoor camera I have, but for some reason won’t work. And unfortunately I need it for the police for an incident that happened out front of my house. So kind of important 😬

[EdmondB]

Hello Sta73,

We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hello Sta73,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Thanks,
Edmond

[EmersonB]

Hi everyone,

@Sta73, I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Thanks for answering, MplsCustomer and Edmond.

Regards,

Emerson