Nest cam outdoor battery video playback

[rayray519]

I notice when I open events or play a live feed, the video is jittery when playing it back.  It happens on both Max and High video qualities.   Also not sure what the expected connection time is, but when I connect to live view, it takes approx 3-4s to view from my mobile phone on iOS 15, iPhone 8. 

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out.

The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[aatienza]

Hey rayray519,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey rayray519,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie