Nest cam outdoor no light

[Pauledgcott]

It's was working now it's dead. No light, app won't connect to it.

It has power, fuse checked too, still nothing.

This product has always been a bit sketchy and way less than reliable and certainly stopped me buying any other Nest products.

Has it finally given up? Or is there a way out of this?

[MplsCustomer · Accepted solution]

@Pauledgcott 

Could the USB power supply have died? Also, I'd also be tempted to plug and unplug the USB plug a bunch of times in case there's unseen corrosion causing a poor connection. We have three Google Nest Outdoor Cameras (the oldest is 3-1/2 years old), with the USB power supplies inside our detached garage, and have had good luck with all three. Unfortunately, Google Nest doesn't sell any spare parts; they used to sell the outdoor adapter for the IQ camera but it's been out of stock for months.

[Pauledgcott]

Thank you that is exactly what it was the cable had been moved and I had forgotten that the USB unplugged and it had been turned slightly. So I found it on my own but you were on the money, so thank you again for taking the time to respond, much appreciated. 

[EmersonB]

Hello folks,

@Pauledgcott I wanted to make sure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, @ MplsCustomer.

Best,
Emerson

[EmersonB]

Hello Pauledgcott,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Emerson

[EmersonB]

Hey Pauledgcott,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson