Nest cam

[Anitakhan]

My nest cam is plugged into a power outlet outside with the outdoor charging cable that we purchased separately from the original indoor one provided. The outdoor power outlet is working because we have an outdoor lights control box plugged into there and the lights turn on and off without any issues. So when we changed the charging cable to the outdoor one … it worked and the battery was working fine. HOWEVER, now that the battery is empty, it isn’t charging AT ALL. If it’s plugged in shouldn’t it CHARGE on IT’S OWN? 

please help 

[MplsCustomer]

@Anitakhan 

Your camera should work. We have had a Google Nest Camera (Battery) plugged in all the time with Google Nest's optional 10-meter power cable since Sept. 2022, and the camera has always been "Live" and the battery has stayed charged even in cold weather. If I turn off the outlet to check the battery level, it's often been at 100%; right now it's at 87%.  The battery level doesn't display when the camera is plugged in; it just shows "Plugged in" with an infinity symbol.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[SteveT1]

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad