Nest camera Iq indoor doesn’t factory reset not connect

[Alex04]

I moved to a new apartment and I have to connect the NEST IQ camera to a new Wi-Fi. I removed it from the old google home, I tried to factory reset it several times but it doesn’t work. I press the reset button, it flashes yellow, make a sound sometime but that’s it. It doesn’t flash blue again and I keep receiving the same error NC023. If I unplug it, and plug it again, the camera flashes blue as it should. 
I asked google support over the phone and they said that they can’t do anything because it’s not under warranty. The camera was working perfectly fine. 
Any recommendation? 

[aatienza]

Hey Alex04,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you try the steps below and let us know how it goes?

1. Quit the Nest app.
2. Use the instructions in this article to restart your camera.
3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done.
4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
5. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
6. Now, try to set up your camera again.
7. If you still can’t set up your camera, try a different phone if you have one.
8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.
9. If all else fails, you might want to use a different phone to set up your camera.

Thanks,

Archie

[janthadeus]

Hi Alex04,

How's it going? I want to make sure you're all good — how did the steps go?

Thanks for your help here, Archie.
 

Best,

JT

[Alex04]

Hi - I tried to use an iPad to set-up the camera, but I still receive the same error message. 

I called Nest Support, and their reply was "The camera is not under warranty so there is no solution, other than purchasing another one". I am disappointed by Google's customer service and in general with Google hardware policies. They don't really stand by their products. 

I have a perfectly ok camera (in perfect condition) that was working fine and can't be reset so I can add it to my new apartment. Nest/Google's solution is to throw it away. Unbelievable. 

Best,

[Brad]

@Alex04

I just wanted to jump in real fast and thank you for your feedback. I am sorry to hear that you haven't had the best experience with this situation and with Support. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app
• At the top right, tap your account.
• Tap Feedback 
• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Alex04]

I will share feedback.But sharing feedback with google nest doesn’t help me so what’s the point. The nest online support team was already clear that Nest approach to their customers  is “if you have done all the suggestions we have to reset your nest camera and the camera is not under warranty, you need to purchase a new one”. 

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app
• At the top right, tap your account.
• Tap Feedback 
• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad