Nest camera cannot detect home wifi

[winniewoo]

I just bought a nest cam indoor. My home wifi is provided by Telstra Gen 2 smart modem with dual band frequency 2.4 GHz and 5 GHz but defaulted at 5 GHz.

I've downloaded the Nest app and plug in the camera. But the camera cannot detect the wifi. I cannot proceed with the installation.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.