11-30-2023 05:15 PM
For the last 3 days my 5-year-old outdoor Nest camera will not connect to my house's wireless network. The network is functioning fine with other devices. I have physically rebooted the camera several times but it still doesn't find the network. I have a slow blinking blue light that indicates it's searching for a network. I have also rebooted the network router, with no results. Doesn’t connect either on my Web or smartphone apps.
12-06-2023 02:56 PM
Hello skyco26,
Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, do you have the Nest Cam IQ or the black Nest Cam with a stand? Do you see the small blue dot light or a ring light? In case you have the Nest Cam IQ outdoor, the factory reset button is on the front side of the camera, below the Nest logo.
We would recommend you to reset it to the factory default. Just a reminder, after the reset all event history will be deleted.
To reset: (For Nest Cam IQ Outdoor)
There is no factory reset button on Nest Cam Indoor, Nest Cam Outdoor, or Dropcam. To reset one of these cameras, simply remove it from your account.
Regards,
Emerson