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Nest camera not auto reconnecting to wifi

KinSF
Community Member

I’ve had my Nest cameras for several years, but the past 6mo or so, they often drop off wifi and will not automatically reconnect. So if the router is rebooted (Ie from a power outage or otherwise) one or more cameras will often go offline permanently. I have to physically reinstall by scanning the QR code. This is a huge problem when the cameras are used for security and one is not on site and able to climb up ladders, etc to reconnect each camera. There should be a way to reconnect via the app, but I have not found a way to do without being onsite and on a ladder to physically access the camera. Please let me know if there is a way to do this remotely. 

I do NOT have this issue with my other wifi devices from printers to solar system monitors. They all connect back just fine once the wifi router comes back online. 

Thank you for you help!

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.