Nest camera not detecting motion when on battery mode.

[mnhawks]

Bought a three battery nest camera pack in December and installed on our MN home.  Front camera will not detect motion well at all.  Only works well when it is plugged in.  Not when it is in battery mode, even when battery is fully charged.  Please don't tell me the cold weather is a problem here in MN.  You sold me the cameras in MN, they should work in MN weather.  

Even if I set it to high sensitivity it has trouble detecting motion or again only seems to work in this high sensitive mode when it is plugged in.  In battery mode it only seems to recognize motion when someone is right in front of it. 

I have power within 15 feet of all three cameras so if power is the only way they will work, send me the 15' cords and power supplies, or offer to switch these out to non-battery cameras that will work (under warranty) as advertised and I will switch them out.

Very frustrating.

[MplsCustomer]

@mnhawks 

We also live in Minnesota and have had a Google Nest Camera (Battery) plugged in with the optional power cable for 16 months; it detects events as well as our older cameras and doorbells. However, if we unplug it and walk in front of our camera, it does NOT detect the event. As just another Google Nest customer, I think it's due to the fact that, when on battery power, the cameras are "Idle" and are slow to wake up and detect an event.

[Brad]

Hi there, 

Thank you for your assistance here, MplsCustomer. 

As the Nest Cam (battery) and Nest Doorbell (battery) devices are powered by lithium-ion batteries, no matter what the device is, colder climates will affect the battery life. This is an inherent fact with most, if not all batter-powered, devices. Google does not sell specific devices to specific states, so if you purchase a battery-operated device, and put it outside in the elements, it will be affected. There are ways which you can learn to save more battery life, which you can find here. Please let me know if you need further assistance.

Best regards, 

Brad

[mnhawks]

I do need further assistance.  I need you to supply  power cords (3 @ 15 ' long) so these cameras work through a Minnesota winter or I need you to tell me how I can return them and exchange them for wired devices that work in Minnesota climate.

Thank You.

[Brad]

@mnhawks

I am afraid that we do not process replacement requests here in the forums. You can fill out this form, and a higher tier will reach out to you with your options and further assistance.

Best regards,

Brad

[Brad]

Hi there,

Thank you for filling out the form we sent. Support will be assisting you further. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad