07-05-2024 04:28 PM
I have several Nest outdoor cams, all are hard wired. No issues with power. Our main camera, however, won’t pick up motion even though it is set to pick up motion (and people). We are experiencing a rash of vandalism in our subdivision and it’s critical that this camera work properly. For example, a car will drive by but it does not record. (It may record every fourth car or something.) I use Nest through the app on my iPad. I have checked all my settings. I have tried turning the camera off and on again. It’s still not picking up every motion it’s supposed to. My safety is at stake and this is unacceptable. I am scared. What to do?
07-08-2024 05:06 PM
Hi @burrridge60527,
I know that having your camera working properly is very important, especially when there is a rash of vandalism in your subdivision. I'm really sorry that the motion detection and events are not working properly with your main camera.
I'll need to gather additional information to better diagnose what may be affecting your camera.
Besides the questions you can try with the following troubleshooting steps:
Other Possibilities:
Additional Resources:
Please try those steps and let me know if you are not able to get the event detection fixed, please reply with the answers so we can assist you further.
Regards,
Josh
07-09-2024 04:39 AM
Hi Josh, thank you for responding. My subscription is with Google and the IOS app via iPad. (Every month, when I’m billed, I get a message saying something like “Here’s to another month of peace of mind”….something like that.) I’ve had these outdoor cams since 2019 and they were professionally installed. The cameras are all hardwired and there have been no issues with power. There have been no power outages or damage to this camera. I have not designated any “Activity Zones” on any of the cams. The following activities are set to detect: motion (cars, people, all other motion), sound. The cameras are on a strong WiFi signal, I’ve checked that. I can scroll back 10 days’ worth of video and make clips to save to my camera roll on the iPad. I KNOW that this particular cam isn’t picking up all the motion it should because I see the mail truck go by from my window, and sometimes the camera picks it up and other times not. The path of the mail truck never deviates, so that’s why I know the cam isn’t functioning properly. This seems VERY unsafe and could very well miss the nefarious action I am trying to record.
07-10-2024 08:06 PM
Hello @burrridge60527,
I understand your frustration with the Nest Camera is not detecting motion. I apologize for the trouble you're experiencing.
To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.
Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.
Best regards,
Jorge