Hi there!
I understand how frustrating it can be when technology doesn't work as expected. It sounds like you've tried several things to resolve the issue with your Nest camera.
Let's try a few more steps together.
First, can you confirm that you're using a Nest Cam Battery?
Also, can you confirm to me what's the exact color of the LED light on the camera? Is it solid white, blinking white, or a different color? Remember that Green light means that the camera is still remembering the last WiFi information.
Let's review the steps in order to perform the factory reset on your Nest Cam Battery.
- Plug the camera to the charging cable.
- Press and hold the button:
- At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you'll hear a confirmation tone.
- Release the button.
Once the factory reset is completed correctly the LED light will go off and then back on, after a few seconds it should be a Blue LED light.
Now you can do the setup on your Nest Camera on the Google Home app.
By following these steps, you should be able to identify and resolve the issue with your Nest camera's charging and connection.
Regards,
Brandon.
