Nest camera not turning on

[Ltnestowner]

I’ve had my camera for a year now and it has  had issues on and off.Recently it just turned off and went offline. I went through the troubleshooting through google and they have told me it was a faulty camera. 
since then management has yet to get back to me and after trying to reach out to google with my case number they put me on hold and eventually hang up

[aatienza]

Hey Ltnestowner,

Oh no! Sorry to hear if you're having an issue with your Nest camera. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[Ltnestowner]

Done

[aatienza]

Hey Ltnestowner,

Thanks — we received your form. Our team sent you an email and continue the conversation from there as I'll be locking the thread after 24 hours.

Thanks,

Archie