cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Nest Cam Outdoor (1st gen) expanded support rolling out into Public Preview for ... Read more

Nest Cam Indoor (1st gen) expanded support rolling out in the Public Preview of ... Read more

Help Center

Forum Posts

Start a conversation

Neat Cams not working on iPad, but everything else

My Nest cams work on our phones (Apple and Android), our laptops (Apple and PC), but rarely work on my iPad. It constantly goes offline or says not connected for both cameras, even when they work on the other devices. I’ve reset network settings on m...

Jhwprice by • Community Member
  • 259 Views
  • 4 replies
  • 0 kudos

Remove Nest logo

This has been discussed in a few posts where an answer isn't given a thought.I recently experienced my neighbor's car get hit & run at night and my camera was the only one that was able to capture it. The only problem though is my camera is pointed d...

jet1959mo by • Community Member
  • 867 Views
  • 8 replies
  • 5 kudos

Visitors can hear an echo

I've been having this issue for some time now, nest (google) don't seem to be able to help anyone. Only on Samsung phones, when a visitor presses the doorbell, the two way audio activates, the visitor can hear themselves echoing, and sometimes the la...

Resolved! Google Nest doorbell not recording events

Hi all,My doorbell isn’t retaining the recording of events. My understanding is that with out a subscription we get 3 hrs in total of recording but mine only seems to retain an event for a short time then it just disappears. I know someone was at my ...

Ria1 by • Community Member
  • 4189 Views
  • 11 replies
  • 0 kudos

Nest Doorbell not charging

I recently moved into a home where the nest was already installed. It has been working fine, but it is definitely difficult to unmount. This most recent time I went to unmount it, it separated in the wrong spot when I was applying pressure and a litt...

spregan93 by • Community Member
  • 549 Views
  • 7 replies
  • 0 kudos

Backing plate replacement for Nest Doorbell

Can anyone please let me know where in Germany I can purchase a replacement steel backplate for my doorbell? I lost it after my recent repair works. I still have the wedge though. I tried to find a third party option, but there are none available for...

ravik by • Community Member
  • 290 Views
  • 2 replies
  • 0 kudos

Nest doorbell camera delayed recording

I just got the nest doorbell camera and it is super delayed on recording. It won't record anything until your about three feet away, even with sensitivity on high. I've seen other posts, and it appears the wired cameras have the same issue? Is this b...

Moninest by • Community Member
  • 573 Views
  • 4 replies
  • 0 kudos

Volume on my nest google wireless doorbell

When somebody rings our doorbell they can hardly hear us and we can't hear them even with the setting being set on maximum, very frustrating.Is there any suggestions on how to improve it?Regards Mike

MikeK1 by • Community Member
  • 283 Views
  • 4 replies
  • 0 kudos
to vote
Labels