Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Wired GEN 1? I think doorbell 3 years old
Always used Nest App. Google always asked to transfer. Nest app quit working and my me.com Apple email would not work. Transferred to Google. It went over but had to reset Thermostat to even see it. Of course three years ago didn't keep every piece o...
Nest Doorbell - no chime options
I recently moved to a new home and bought a whole suite of Google products to set up including a nest Doorbell. As there was no existing doorbell and therefore no mains to connect to, I opted for the wireless battery version of the doorbell.Now I onl...
Nest Outdoor Cam glass broken
The glass lens fell off my Nest Outdoor Cam. This all started with the lens itself fogging up while it was outside, even though I have the unit covered. Can I get a replacement for the the glass piece? I don't know what holds the glass in place, but ...
Camera lens broken
Hello,I have been using the camera without issue since I bought it in May of this year. The other day, I put it back after charging as I normally do, but a few hours later I had a delivery. When I opened the door the doorbell was in the courier's han...
rplacement for doorbell lens
I do not know how it happened but the doorbell was fine, and 30 minutes later the images were all blurred. when looking at the lens it appears shattered, but there was no video of anything hitting it. How can I get it repaired?
Home history won't load preview image, just shows ! In a circle
If you click on a history event, it goes into the playback screen and works. Otherwise in history it just looks like below.
nest doorbell faceplate is peeling
Hi, my nest doorbell works beautifully except it has recently started peeling and cracking all over. it is not in direct sun and I notice several others have reported this issue also, and been assisted to obtain a replacement. That is what I'm intere...
Outdoor Nest cams failed to come back on-line after power outage
Hi,We just had a power outage and I am unable to get any of my 3 outdoor Nest Cams to work. I have tried unplugging and re-plugging them and have removed them and tried re-installing. Nothing works. None of the cams have the status light showing so I...
Nest doorbell battery
I have zones set up, I just received a package. Didn’t get notification of person package. I go outside camera doesn’t turn on. I have to ring doorbell then I get notification. I have known,unknown persons set up. Why didn’t I get notification? Also ...
Google Nest Doorbell (Battery Model) is no longer mounting
Google Nest Doorbell (Battery Model) is no longer mounting. This seems to be a known with this model, Google Nest Doorbell (Battery Model) is no longer mounting. Any suggestion on my next steps?https://www.googlenestcommunity.com/t5/Cameras-and-Doorb...
