Nest doorbell and Google Home

[olaedman]

Hello, 

I have lost connection with my doorbell from Google screen. I can see the doorbell camera and sound still on my iPhone but not on the Google Nest anymore. The doorbell is on cable. So the doorbell is working but doesn´t show on the Google Nest. Any ideas…?

[MplsCustomer]

@olaedman 

I think you're talking about not being able to see your Google Nest doorbell on your Google Home or Nest Hub. If so, have you tried just rebooting your Google Home or Nest Hub, either in the Google Home app or by briefly unplugging your Google Home or Nest Hub so that it restarts?

[olaedman]

Hi! Yes that is correct. And I tried to pull the plug and restart but still the same. I can see the other cameras and everything is working fine in the Nest hub (and on the iPhone). Only Nest doorbell that is ”missing”.

[MplsCustomer]

@olaedman 

Which doorbell do you have? You say it's "on cable", but is it the original Google Nest Hello Doorbell, the Google Nest Doorbell (Battery) (either wired or battery-only), or the 2nd Gen Google Nest Doorbell?  If you press the doorbell button and then try to access it from your Nest Hub or Google Home  immediately afterward, is it still missing?  Is it missing both under "Cameras" and under "Rooms"?

[olaedman]

It is the original Google Nest Hello Doorbell on cable. If I press the doorbell it does not ribg or show on the Nest Hub. I cannot see it neither under rooms/cameras. 

[MplsCustomer]

@olaedman 

This is kind of weird. We have Nest Hubs and Nest Hello doorbells, and it's odd that just your Nest Hello's camera would disappear on the Nest Hub.

Are all of your Google Nest devices in the same Google Nest "home/structure"? Have you made any changes to Wi-Fi, or changed "room" or "home" assignments for your Google Nest devices?

You could try turning on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451?hl=en) in the Google Nest app for your doorbell, and see if that then triggers the doorbell to appear on your Nest Hub when the doorbell is rung.

You could also try removing your Nest Hub from the Google Home app, then doing a factory reset (https://support.google.com/googlenest/answer/7073477?hl=en), and then reinstalling it in the Google Home app. We've done that a couple of times with one of our Nest Hubs, and it's usually pretty painless.