Camera on night vision 24-7

[Ediceman]

Camera on night vision during the day. Tried turning it off. No luck. Other cams are fine.thx

[EmersonB]

Hello Ediceman,

Thanks for posting here in the Community and for sharing with us what you've done regarding your issue. When night vision is set to Auto, Nest cameras will wait to switch between normal and night modes only when the light gradually changes. For instance, at dusk or dawn, when the lighting is marginal. Some cameras will flip back and forth between normal and night modes, making the video too light or too dark. Hit this link for more information.

Best,
Emerson

[Ediceman]

Yeah I know. This camera is stuck on night vision. Can't turn it off in the day. Tried everything. 

[EmersonB]

Hi Ediceman,

Thanks for getting back to us. If possible, try moving it to a different position or restart it. In case you're still getting the same issue, we would recommend you to reset it to the factory default. Remember that after the reset all of your recorded videos will be deleted as well.

Keep us posted.

Thanks,
Emerson
 

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Ediceman]

It's stuck on night vision. Nothing works. Camera must be going bad

.

[Brad]

@Ediceman

How long have you had your camera for? Is this a new concern you have been seeing? Do you have any other large light sources in the room with the camera? Please let me know.

Best regards,

Brad

[Ediceman]

camera is maybe 4 years old. Is outside aiming at driveway where it's always been. Started doing this a couple months ago. 

[Brad]

@Ediceman

Thank you for your clarification. I know that there was a recent update that went out to the Google Home app. Have you been able to update your app and test to see if this is working after a restart? Please let me know. 

Best regards,

Brad

[janthadeus]

Hey there,

Checking in — I just wanted to make sure that you’ve seen Brad’s reply. Let us know if there’s anything else.

Thanks for the help, Emerson and Brad.

Best,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT

[Ediceman]

Yes saw the responses.  Is there a link for the Google home app update?

[janthadeus]

Hey Ediceman,

Thanks for getting back to us. You may check this article to get updates about the Google Home app. 

Best,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best,

JT

[janthadeus]

Hi there,

How's it going? Still need our help?

Best regards,

JT