Nest camera notifications not showing video preview for some cameras

[albevass]

I used to get video preview in the push notifications for all cameras at my home covered with Nest Aware Plus.  About a month ago for 2 cameras (Nest Cam IQ Outdoor and a Nest Cam Indoor Wired 1st Gen) I now only get a still shot and in most cases the object that caused the motion is not in the still shot.  When I check history the clip is there and it shows the video preview without clicking on the clip.

I already reset/removed/re-added the cameras multiple times.

Other cameras (Nest Cam IQ Outdoor, Nest Cam Indoor Wired 1st Gen, and Nest Cam Outdoor) continue to send video previews in the push notifications as usual.

Multiple users (all iOS) experience this issue for my home's notifications.

[nwAdamR]

Exact same issue here. Restarted phone, reinstalled app, etc. Hoping for a fix soon!

[zoeuvre]

Hi folks,

I know it’s been a while, and I thank you for reaching out to us. 

A few questions: what phone are you using? Is it an Android or an iPhone? Also, have you tried to check for possible phone updates on your devices? 

I’ll look forward to your responses. 

Best,

Zoe

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[nwAdamR]

Hi Juni and Zoe. Ironically, almost immediately after posting my issue here, the animated Lock Screen notifications fixed itself (even though the issue was happening for over a week).

Now, just bring back AppleTV support please. 🙂

Cheers.

[albevass]

Hi Juni and zoeuvre,

Phones are iOS and always kept updated.

Issue resolved itself without any action on my part, just started working again and has for past couple of weeks so far.  

Thanks.

[zoeuvre]

Hello everyone, 

Happy to hear that everything has been sorted out It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

@nwAdamR, while we don't support AppleTV, you can reach them out directly to help you with it.

All the best,

Zoe