cancel
Showing results for 
Search instead for 
Did you mean: 

Nest camera notifications not working on some cameras

MRospert
Community Member

I have several cameras connected to my Nest Aware account, however, recently I have noticed some of my cameras are not sending me push notifications like they use to. This is only impacting some of the cameras. For example, if a car drives passed my house, my front yard will notify me of motion, but my driveway will not. When I look at both cameras, the motion was triggered to record on both.

I have tried checking the notification settings. On the cameras that notify me, the settings are correct. When I open the settings on a camera that does not notify me, the notification type is listed as none. If I leave that tab open for a moment, without changing anything, the system will automatically change the settings to notification type as push notification, set the way I want. I go out and the settings will work for maybe a short period before the cycle reverts to no notifications.

 

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@MRospert 

The part about push notifications turning on and off spontaneously seems weird. Have you tried briefly unplugging the offending cameras to see if that clears up the problem (assuming you have the older Google Nest cameras and not the new battery ones)?

MRospert
Community Member

I have tried but that didn't help. Uninstalled and reinstalled the app and everything as well, seemed to fix it for a short period but not working again 

 

Brad
Community Specialist
Community Specialist

@MRospert

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I am glad to see that you have tried to restart our devices already. I am wondering if this issue could be related to your wifi by chance? 

 

Have you made any changes to your wifi connection or it's settings? If not, it could be related to a software update. You can also try to Factory Reset the cam with the issue, just be aware you would lose footage from that device and settings, but you can always set it up again and it should clear some issues. 

 

Best Regards, 

Brad.

MRospert
Community Member

There have been no changes to the WiFi. We use the modem from our provider as modern only connected to Nest mesh WiFi. I have not tried factory reset, as hope that Is a last resort given they're mounted to top of a second story. Odd the issue only impacts 2 of 3 outdoor cameras and the doorbell.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

@MRospert 

If your cameras are the older Google Nest cameras that are accessible in the Google Nest app, I saw a post recently where a customer was able to correct a similar problem with settings on Nest cameras by going to the home.nest.com website and updating the settings there.