Nest camera reinstallation

[Julie5]

Hi

I changed my modem and wifi password and couldn't get my cameras linked, so I followed advice I found online and deleted the lot, now I can't reinstall.  Has anyone else experienced this?

[EmptyNester]

Hi Julie5,  I'm an end user like you.  Yes I have seen MANY people reporting this same issue.   You have to do a full-on RESET TO FACTORY settings to get them back.  You can't just do the hard REBOOT.   Here are the instructions.  If after this it fails then you need to open a support ticket and get a Google Nest tech to help you get them back as sometimes the issue is with their back-end services and you can't fix it no matter how are you try:

Link to open support ticket:   https://support.google.com/googlenest/gethelp

Instructions for full factory reset. Make sure you scroll down to the correct model camera for what you have.

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-wit...

Good luck and please return here and let us know if you were successful  and how you made it happen.  It will help other people with the same issue.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you @EmptyNester for your help!

Best regard,
Brad

[Julie5]

Hi there,

Yes, I reset and  reinstalled the cameras, but when I tired to reinstall them immediately it didn’t work.  I tried again after about 24 hours and miraculously the cameras connected to the wifi - individually taking two tries, the first reinstall failed on each camera, but connected on second time, I have 4 cameras and it was strange they all failed on the first install attempt.

[Brad]

@Julie5

I am so sorry to hear that they failed so many times! But I am relieved to hear that you were able to install and connect them. Do you need any further assistance with this issue?

Best regards,

Brad

[EmptyNester]

Great, glad you got everything going again.  I know a lot of people also run into this problem but glad you got past it.