Nest camera's unrealiable

[Crockett]

I’m about getting fed up with my nest camera’s. I have 5 Nest camera’s – all outdoors except for one in the house (next to the router). Every time we lose internet service (seldom) it may be off for a few minutes to several hours. Then when the internet comes back on, I’ve had to take my phone out to the more remote camera’s to get them back on. The camera next to the router seems to come back on by itself and one on the front porch seems to come back on by itself too – but the others never come back on by themselves. It’s becoming infuriating to have to go through the whole process of getting each of the 3 other camera’s, one at a time to get them back on!

Why do some camera’s come back on by themselves but not the others?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Crockett]

Brad,

Yes, I still need help as 2 of my 4 camera's are still offline. In thinking about the problem, the 2 offline camera's are outside and further away from my router. The 2 offline camera's are outside where I had installed a Netgear WiFi extender and the camera's worked for a while even though they occasionally went offline. Our electricity went out for a period of time (several days) and since the electricity came back on those 2 camera's have been offline. The main 2 camera's closer to the router came back on automatically but the 2 camera's near the WiFi extender did not. I'm wondering if the WiFi extender is the problem and even though it’s on, I'm not sure it is actually online! The WiFi extender is a Netgear AC1900 Nighthawk WiF Mesh Extender.

David Calderwood

[Brad]

@Crockett

I would agree with you that the wifi extender may be the issue here. Is the wifi extender on the same wifi frequency as your other cameras? Do you have your cameras on 5ghz when the extender is set to 2.4ghz? I would look into that. If you need too, remove the cameras and factory reset them, and add them back in. Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.