Nest doorbell camera

[Piro]

My camera seems to be stuck in zoom and I can’t zoom out. When I open the app I can initially see the correct scope and it quickly goes to the zoomed in angle and I can’t see the entire picture. Any help is appreciated!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[brav]

Hi I am also having a similar issue and would appreciate any help as well. 

Thank you 

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[brav]

Hi yes, the camera on the app still seems to be zoomed in when in live view. 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[brav]

hi yes i still need assistance

[Brad]

@brav

Do you use the save device to zoom in? I ask, because I saw someone with the same issue on a similar thread, state that they zoomed back in on their wifes phone, and reset the doorbell and it was fixed. Maybe give that a go, and then force close the app, restart the device and then check and see again.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.