Nest camera will not charge

[Ahasson]

I have had my nest cameras for about one year. I noticed that one was off-line while I was away. When I got home I tried to charge it and it would not charge. I did a factory reset and reconnected it. It is saying it has 0% charged with 201 hours to go until charging is complete.

[EdmondB]

Hello Ahasson,
 

I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[Ahasson]

I would not give out my personal information on this forum.  If you can help me great, if not, why comment? Are you looking for money?

[zoeuvre]

Hi all, 

I appreciate your help, Edmond. 

@Ahasson, I understand it might be troublesome to give your information. We ask for them since there are information that can't be disclosed publicly. Once we received your form, we can continue to discuss your options and one of our specialists will assist you more. 

Thanks,

Zoe