Nest doorbell cam battery won’t connect to my new wifi

[Jessikita1997]

I have had my doorbell camera for about 2 years and never had an issue before . I recently switched internet providers and now my doorbell won’t work . I looked it up and found out I needed to delete the doorbell from my google home app and try adding it again as a new device in order to connect to new wifi . I deleted it from the app and put it to charge . I followed the set up new device instructions but it won’t go past the connecting to device step . I have tried resetting the camera and nothing . Please help 

[Jessikita1997]

it also only lights up when connected to the charger

[EmersonB]

Hi Jessikita1997,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of your Nest Doorbell? 

To reset:

1. Locate the reset pinhole on the back of your Nest Doorbell.
   Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Doorbell will restore to its factory settings.
4. After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device Confirm.

To learn more, you may visit our public article about “Restart or factory reset Nest camera or doorbell”.

Looking forward to your response.

Regards,

Emerson