Nest camera

[Frustrateduser7]

Hi I really hope someone can help.

I have a non migrated nest acccount attached to a Google nest outdoor wired camera, and to a Google email which I cannot verify the account of. So I cannot login to Nest to access footage as I cannot get a password reset sent to the email which I cannot verify!! Can anyone help? I basically just want to attached this camera to a new email but can’t detach it from Nest without a password and no one to speak to

[EmptyNester]

Hello,  I'm an end user like you. Let me see if I can escalate this and get you some help from Google.   Once you get this resolved please return here and let us know how it went.

[Lance_L]

Hi Frustrateduser7,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the Nest account. Let’s check it out.

If you haven’t done so already, you can check out this guide to help you troubleshoot Nest app sign-in issues.

I appreciate the help, EmptyNester

Best,

Lance