Nest cameras 2nd gen and FiOS router cr1000a

[Anonymous]

Hello

I just upgraded my FiOS to the gigabit plan with a new cr1000a router. I have added tons of wifi outlets, lifx bulbs, Google speakers, and nest cameras. The only products that I can't add are the newest Nest 2nd gen cameras and outdoor Nest battery camera. I deleted them off of Google home, then tried everything I've seen suggested. Resetting the cameras. Turning off the SON, trying to add using the 2.4 ghz with the 5 ghz off, and vice versa. I created a second Google home and tried to add just those cameras. I even tried adding my old Google wifi to the new router and try to connect through that. Do these cameras just not work on these routers?? That would be ridiculous since everything else old and new has connected quickly without issue. Anything I'm missing? Or should I be fighting Google for reimbursement for the 3 fairly new cameras....

[MplsCustomer]

@Anonymous 

When you've done the factory reset, have you pressed the reset button for at least 12 seconds for a "factory reset" (rather than the 5 seconds for a "restart")?

https://support.google.com/googlenest/answer/9252162

[Anonymous]

Yes, on the outdoor camera. The two other cameras don't have a reset button. 

[MplsCustomer]

@Anonymous 

The 2nd gen Google Nest Indoor camera has a reset button "on the bottom of the camera head. It’s between the power cord and the camera neck." (https://support.google.com/googlenest/answer/9252162#zippy=%2Cnest-cam-wired)

[Anonymous]

Then it must be a newer generation because there is no reset button 

[Anonymous]

From Google support page: "There is no factory reset button on Nest Cam Indoor, Nest Cam Outdoor, or Dropcam. To reset one of these cameras, simply remove it from your account."

[MplsCustomer]

@Anonymous 

Yes, those are the instructions for the older cameras installed in the Google Nest app.

The instructions say you can remove it in either the Google Home app or the Google Nest app, but there is no option in the Google Home app to remove 1st gen cameras.

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=15692698198881824025-NA#zippy=%2Cnest-cam-or-dropcam

I don't know how you are supposed to remove the cameras if you have already updated your Wi-Fi and can no longer access the cameras in the Google Nest app. I have seen some posts from Google Nest Community Specialists telling customers to unplug their cameras for a full 48 hours; this seems to have worked for some customers but not others.

You MIGHT be encountering an issue that numerous other customers have encountered, where there's a Google Nest defect that seems to have corrupted their Google Nest "home/structure", preventing them from reinstalling cameras and doorbells; I don't know if that's your situation, but here's one of the threads:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cannot-successfully-add-a-replacement-Nest-Hello-doorbell-to-my-Home-config/m-p/395559

[Anonymous]

I was able to remove the cameras from the Google home app. I just can't add them now. I still have the box for one of the cameras. It is a 2nd gen Nest cam, but has no reset button. I bought it within the last 2 months directly from Google. I wish this forum allowed pictures so I could show the lack of a reset button. Either way, the nest outdoor battery camera has a reset button and it didn't make a difference. 

[Anonymous]

As a side note, my 2 old Nest cameras are working on the Nest camera app. 

[MplsCustomer]

@Anonymous 

The forum DOES allow posting photos. You have to be logged into the forum (by clicking on the blue profile in the upper right corner) BEFORE clicking on REPLY. Then click on the camera icon.

If you have the 2nd gen wired Google Nest Indoor Camera, other customers have had trouble finding the reset button.  You have to twist the camera head around.

[EmersonB]

Hello everyone,

@Anonymous User, thanks for reaching out here in the Community. To confirm, were you able to read the information that MplsCustomer has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Best,

Emerson

[EmersonB]

Hi Anonymous User,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Regards,
Emerson

[EmersonB]

Hey Anonymous,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson