Nest cameras and doorbell

[GG1528]

Hi all,

we’ve had the outdoor cameras and doorbell for many years, recording footage.  With the recent changes with subscription, I have started paying the £6 per month to record but the cameras are still not recording - can not view footage.  

any advice on how I can view footage and it not just showing stills?

thanks in advance.

[MplsCustomer]

@GG1528 

Is your Nest Aware subscription for the same Google Nest "home/structure" where your cameras and doorbell are installed, and on the same Google Account you are using to log into the Google Nest app?  (I'm assuming, since you referred to outdoor cameras and a doorbell that you've had for many years, and were previously receiving only still shots, that you have 1st gen Google Nest cameras and a doorbell.)

[AndersC]

Hi @GG1528,

Thank you for posting in the community. I'm sorry to hear that your camera is not recording events, especially since you have a Nest Aware subscription. I'm happy to assist you.

In order to confirm the generation of your Nest Aware subscription and verify the associated account, please fill out this form with the required information to receive personalized customer service.

@MplsCustomer, thank you for your help explaining the generations of Nest Aware subscriptions.
Let me know if you have any other questions.

Regards,

Anders