Nest cameras

[Jamesa7549]

Trying to set up nest wireless cameras at my store. Tried using iPhone and Android to set up. Goes all the way thru even connects to wifi then goes to finishing up and never gets past that. Always comes back with a problem with communicating with Google error. Please help.

[gilleslibre]

I had a similar problem recently with a first generation doorbell Google Nest camera. I tried everything and could never get it to connect properly, either with the Nest application and with the Google Home application. I finally traded my first generation doorbell camera for a second generation doorbell camera. With the 2nd generation camera (which is indicated as so on the box), this camera connected immediatly during the seting up procedure. 

On the box of the first generation doorbell camera, it is not specified as being so. 

[EmptyNester · Accepted solution]

Hello,  I'm an end user like you.

One thing that comes to mind is what email address are you using to sign into the Google Home account?  It MUST be a simple GMAIL account and can not be a G-SUITE account.

What kind of WIFI router do you have?  Is it a Google Mesh router?  If so there are a few setting you may need to change.

Other than that I would suggest calling and speaking with a GOOGLE NEST tech over the phone.  They are there 24/7. You start by opening a support ticket and as you answer the questions there will be an option to speak to an actual person.

Here is the link to get you started...

https://support.google.com/googlenest/gethelp

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thanks for all of your help here, EmptyNester!

Best regards, 

Brad

[janthadeus]

Hey Jamesa7549,

I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Thanks for the help here, everyone!

Best,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, everyone.

Thanks,

Archie