Nest camper a

[Sara2023]

 

Hello, my nest account is linked to old phone number and I can’t log in to change number. How do I receive verification code if I don’t have access to old number. I have a Nest camera as shown in photos. Error message saying devise is linked but can’t do anything 

[MplsCustomer]

@Sara2023 

Since Google Nest does not have any process for your situation, you might need to do a factory reset and re-install it.

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=4030920989187050540-NA#zippy=%2Cnest...

If that doesn't work, you could try the process Google Nest suggested on this thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/First-Gen-Nest-wired-outdoor-cameras-wh...

[Sara2023]

Neither worked. The reset button does nothing 

[MplsCustomer]

@Sara2023 

I don't have any further suggestions except to try contacting Support starting with the link below:

https://support.google.com/googlenest/gethelp

[Lance_L]

Hi Sara2023,

Thanks for posting and for sharing what you’ve done to have your concern resolved.

The Nest Cam Indoor doesn’t have a reset button. To unlink the Nest device from the old account and connect it to a new one, follow the steps below:

1. Unplug the camera(s).
2. Wait at least 48 hours (2 days).
3. Before the pairing process, change the Wi-Fi network SSID.
   Important: These steps disconnect any devices that are currently connected to the Wi-Fi network.
4. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
5. Once they're paired, change the Wi-Fi network SSID back to the original SSID.
6. Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

I appreciate the help, MplsCustomer.

Best,

Lance

[Lance_L]

Hello Sara2023,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Lance

[Alex_S]

Hi there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,
Alex

[Sara2023]

Hi neither worked. The reset bottom does nothing when pushed.