cancel
Showing results for 
Search instead for 
Did you mean: 

Nest doorbell , LIVE VIEW not working

NiravP
Community Member

Have best doorbell battery (but is wired in) and after 7 ignored attempts on Twitter , unable to EVER see live view.

stream works fine on nest hub when bell is rung, but otherwise cannot see live view as & when required (which is why I bought it!)

im on fibre speed. 
should I use a mesh WiFi?

should I return the doorbell as faulty?

I’ve reset the product and the router and no luck. Really not happy!!!!

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

NiravP
Community Member

Hi Brad, I can see you’ve tried to respond to other threads and have received some negative feedback so I will try to be polite.

 

Quite frankly, I am unable to see the live view on my doorbell. It isn’t network related because I have a smart plug outside on the same connection and there is no problem. Should I install a third part mesh to help? Which would mean further cost for me. 
Please advise on how to resolve this. I wish to be able to see the live view at ANY TINE as that is what I’ve paid for and continue to pay for.  Look forward to hearing from you. 

Brad
Community Specialist
Community Specialist

@NiravP

 

I do not have an answer to give i'm afraid. This has been a know issue and I don't have a solution for this issue, and haven't heard an update from Google. I would suggest that you reach out to Support for further assistance if you wish. 

 

Best regards,

Brad.

NiravP
Community Member

Ok - can you point me to support please? I have got 12 unread Twitter messages and nobody has responded. If this continues I will be requesting a refund as the product simply does not work to standard for me. 

your help will be much appreciated!

many thanks

Brad
Community Specialist
Community Specialist

@NiravP

 

You can contact Support here. Fill the form out, Next, Next, choose whether you want to chat or call them, or have them call you.

 

Best regards,

Brad. 

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

 

Thanks,
Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad