Nest doorbell Wired

[Matt123]

I really don't know what to do next!

I'm having issues with my nest wired doorbell constantly going offline. It connects for a bit then disconnects and reconnects every 20 mins or so.

I have done multiple factory resets, deleted my home and set up a new one (multiple times), switched off all other devices, tried a new power supply, bought a new mesh router (was using virgin hub 3), assigned a static IP, switched off the firewall, turned off the mesh roaming for the doorbell, turned off optimisation. The doorbell is now inside my house, connected to a new power supply and is physically sat on top of the router and it's still going offline.

Is there something else I can try?

[MplsCustomer]

@Matt123 

Which doorbell do you have? Your post says you have a "Nest Doorbell (wired Gen 2)", which is installed in the Google Home app, but your post also says "Nest app (Android)".

How old is your doorbell and is this a recent development?

Have you tried contacting Support about a warranty replacement?

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.