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Nest doorbell account lost

WildFlower
Community Member

My app all the sudden doesn’t have the camera/doorbell linked to my account anymore and I can’t find it anywhere.  How do I get it back onto my account?  Thanks! 

4 REPLIES 4

Handsome_Ed
Community Member

Got it. 

Expect to wait 3 weeks for a reply then expect thread locked in 3 days of you don't follow up. 

For reference 

 

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video/m-p/4707#M754

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS