Nest doorbell and floodlight stop working

[xtrashpandaking]

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/nest-camera-s-stop-working/m-p/289649/e...

continuation from here, this worked for about a day then the doorbell never worked again.

[xtrashpandaking]

yes i did, this is a ongoing problem

[barisbakirli]

I understand. I'm sorry for your problem persists. In another forum post, you shared the details of your problem. Is your device currently under warranty?

[xtrashpandaking]

I don't know, it only worked properly for like 3 months then never again

[barisbakirli]

Well. So first, let's check if your device is under warranty. Please inquire about your device by going to https://support.google.com/googlenest/workflow/12568996 Then let's meet here for help again.

[xtrashpandaking]

out of warranty

---

@barisbakirli wrote:

Well. So first, let's check if your device is under warranty. Please inquire about your device by going to https://support.google.com/googlenest/workflow/12568996 Then let's meet here for help again.

---

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[xtrashpandaking]

filling it out now

[EmersonB]

Hi xtrashpandaking,

Thanks for getting back to us. We're looking forward for you to fill up the form. So that our support team can give you the assistance needed.
 
I appreciate the help, barisbakirli and Brad.

Best,
Emerson

[EmersonB]

Hey xtrashpandaking,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello everyone,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards,
Emerson