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Nest doorbell and floodlight stop working

xtrashpandaking
Community Member

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/nest-camera-s-stop-working/m-p/289649/e...

 

continuation from here, this worked for about a day then the doorbell never worked again.

11 REPLIES 11

xtrashpandaking
Community Member

yes i did, this is a ongoing problem

I understand. I'm sorry for your problem persists. In another forum post, you shared the details of your problem. Is your device currently under warranty?

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SEO Expert | Bluesky Community Inc.

I don't know, it only worked properly for like 3 months then never again

Well. So first, let's check if your device is under warranty. Please inquire about your device by going to https://support.google.com/googlenest/workflow/12568996 Then let's meet here for help again.

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SEO Expert | Bluesky Community Inc.

out of warranty


@barisbakirli wrote:

Well. So first, let's check if your device is under warranty. Please inquire about your device by going to https://support.google.com/googlenest/workflow/12568996 Then let's meet here for help again.

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Brad
Community Specialist
Community Specialist

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

filling it out now

Hi xtrashpandaking,

Thanks for getting back to us. We're looking forward for you to fill up the form. So that our support team can give you the assistance needed.
 
I appreciate the help, barisbakirli and Brad.

Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey xtrashpandaking,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

EmersonB
Community Specialist
Community Specialist

Hello everyone,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards,
Emerson