10-28-2021 05:22 AM
Hello,
My brand new Nest doorbell battery can’t connect to assist device. I restarted my iPhone, tried to turn off and on Google Home and Nest in Settings-Privacy-Local Network and nothing is working.
very frustrating!!! Can someone help me with this issue!?
thanks.
11-02-2021 12:07 PM
I wish Google would address this. There are numerous postings in this forum about how Google's use of an "assisting device" often does not work. Google should provide information on how to configure a new camera or doorbell without going through an "assisting device" when that avenue does not work.
11-12-2021 03:07 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.
Please let me know if you need further assistance.
Best Regards,
Garrett DS
11-19-2021 02:57 PM
Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Eric
11-19-2021 03:15 PM
There are numerous postings in this forum about how Google's use of an "assisting device" often does not work. Why doesn't Google provide information on how to configure a new camera or doorbell without going through an "assisting device" when that avenue does not work?
11-22-2021 02:19 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.