Nest doorbell battery change

[RDuran]

Battery doesn't hold charge. How do I change the battery and where do I buy it please?

[MplsCustomer]

@RDuran 

The battery in the battery doorbell is not user-replaceable.

You could try contacting Support starting with this link to see if they'll replace the doorbell:

https://support.google.com/googlenest/gethelp

[RDuran]

Thank you. You are correct. The battery cannot be replaced. Contacted support and currently working on getting a replacement.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm glad to hear that you were able to get in touch with our support. Please let us know if you still have questions in mind, as we'll be willing to assist you further.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi RDuran,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[RDuran]

I do need help. No solution has been provided but to buy a replacement. Google rep said that warranty expired. I didn't expect this doorbell battery to last so little time.

[Jenelyn_O]

Hey RDuran,

I'm sorry to hear that, but thank you for the update. You can visit this link to purchase a Nest Doorbell. Please feel free to create a new thread if you have any questions or concerns, as I'll be locking this thread after 24 hours.

Regards,

Jenelyn

[RDuran]

Jenelyn,

For the record, I am very unsatisfied and disappointed for not getting the help I needed for the doorbell. The lifespan of this doorbell was less than 2 years. I bought it from the Google Store on 08/19/2021 and paid $197.54.

Rodolfo

[EdmondB]

Hey everyone,

@RDuran, we'd like to know more about this. Please fill out this form so we can investigate further.

Thanks,

Edmond

[RDuran]

Form submitted per request.

[zoeuvre]

Hi folks,

@RDuran, we've received your form. Thanks for filling it out. We really wish we could do something with your Nest Doorbell battery; however, its warranty has already expired. But please still keep an eye on your email, as someone from our team will reach out to discuss what we should do next. 

In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.

I appreciate your help, @MplsCustomer, Jenelyn, and Edmond. 

All the best,

Zoe