Nest doorbell (battery) dies within days

[Jason7]

I received a replacement Nest Doorbell (Battery) about 2 months ago after a previous device stopped working and was replaced by Google for being defective/faulty. The replacement device arrived in December and the device’s battery life is remarkably worse than the previous device - it needs to be disconnected (it’s wired in) and charged at least every week. We get notifications that its battery life is decreased because of the cold, but this didn’t happen with the previous device, and also it happens when it is not actually that cold - plus it is wired in to the doorbell wires. Wondering if we just got a lemon, or if others are having similar issues? We’ve adjusted sensitivity settings, video quality, etc - that’s not the issue, we’ve adjusted for that and the problem persists with no appreciable change. 

[MplsCustomer]

@Jason7 

This is what Google Nest says about the battery doorbell.  We live in Minnesota, so we bought another Nest Hello Doorbell a year ago instead.

"If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge. At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell can continue to work, but the battery will drain because it can’t be charged. If the battery drains completely, the doorbell will shut down, and you’ll need to bring it inside to be charged."

https://support.google.com/googlenest/answer/11830989

And that cold weather warning was added a couple of months ago.  We now get it on our battery camera. there have been other posts in this forum about that new warning.

[Juni]

Hi folks,

Appreciate the help, MplsCustomer.

Jason7, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

[Jason7]

Hi there,

I guess I’m still trying to understand 

1. Why this device has such poorer performance than the previous one, which did not experience these performance issues. 
2. If a battery doorbell that requires a recharge within 3-4 days is really within what Google considers to be normal and reasonable? The performance is really poor. 

[Juni]

Hi there,

Understood. How many hours do you charge your doorbell? Are you still using the charging cord that came with it? It takes approximately five hours to fully charge the battery.

Check out this article for more information.

Hope this helps.

Best,

Juni

[Jason7]

Hi there -

It takes about 5 hours to charge the doorbell and yes, I’m using the cable provided by Google when I bought it. 
Just as an additional anecdote, it was 4°C here over the weekend - a nice spring day - and the doorbell was giving me low device temperature warnings and telling me its battery life will be reduced. It basically did this constantly (every day or so) from January-March.

[janthadeus]

Hello Jason7,

I'm sorry you're still having trouble with this. Let's further check this — could you try to factory reset your doorbell then let us know how it goes?

Thanks,

JT

[Jason7]

Hi - I have done this and no change. At the moment it is above freezing as it is spring, so the problem doesn’t repeat and I can’t really do anything to force it to happen. I assume come winter it will start again, though. 

[janthadeus]

Hello Jason7,

Understood — thanks for giving us a heads up! Bring your doorbell inside your house to give it time to get warm when it's freezing outside. Also, you can get a protective accessory from any third party store to cover the cosmetic of your doorbell. To make sure, do you have other questions or concerns?

Best,

JT

[Jason7]

Hi there -

Just want to frame my response properly, so curious to know if you’re a Google employee or representative? Or are you someone from this community providing helpful advice on a voluntary basis? 
Thanks!

[janthadeus]

Hey there,

Yep — I'm part of the Google team.

Thanks,

JT

[janthadeus]

Hi there,

How's it going? Still need our help?

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best,

JT

[janthadeus]

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT

[janthadeus]

Hey there,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate your help, MplsCustomer and Juni.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT