Nest doorbell battery is wired but not showing in app.

[Courtgilmore]

My nest doorbell camera was already wired and installed but I changed the password to my wifi which caused me to do a factory reset on it (which is an entirely other ordeal). When I finally got the device reconnected to the app and network, I chose that the device was wired and already installed to avoid going through installation steps again but when I go back into the app, it saying that it's not wired therefore my indoor chime won't work anymore and I'm not sure how to change it to make sure it shows wired without having to go through the frustrating process of a factory reset again.

[EmptyNester]

Do you have the original Nest HELLO doorbell or the new Nest Doorbell (Battery)?

You might try removing the power from the doorbell for about 30 seconds and reconnecting it and see if the problem goes away.  I seem to remember it should auto-recognize the wired mode... but I might be wrong on that.

Hmmmm, I think  your best option is to get Google tech to help you via phone or chat.  Here is the link:

https://support.google.com/googlenest/gethelp

[aatienza]

Hey Courtgilmore,

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[aatienza]

Hey Courtgilmore,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[Courtgilmore]

I will give what they suggested a try. Thank you!

[SteveT1]

Hi folks,

It's me again. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Courtgilmore]

I have the new nest doorbell (battery). I'll try that and talk with Google tech if the issue continues. Thank you!

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Courtgilmore]

I haven't gotten a chance to try the solution EmptyNester suggested but I'll try turning off the power or reach out to Google tech. Thank you!