Nest doorbell ( battery) lens replacement

[Aksn]

My nest doorbell (battery) fell off and lens is broken.I purchased it in November 2021 so it’s out of warranty. Is there any way to get it repaired or replaced? 

[Brad]

Hey there,

I can imagine this has been stressful for you, but unfortunately If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[MplsCustomer]

@Brad 

That is truly unfortunate, because numerous customers in this forum have reported that their battery doorbell has simply fallen from its mounting bracket, breaking the doorbell's camera. It makes one wonder whether there is a design defect in how the doorbell is mounted.

[Aksn]

This is definitely design issue.This happened many times even after checking many times after mounting the device.I wish I knew this before purchasing it. 

[Brad]

@MplsCustomer 

Users are welcome to reach out to support to see what can be offered, but we do not offer replacements for devices out of warranty. Thank you for sharing. 

Best regards,

Brad

[EmersonB]

Hi everyone,

@Aksn It's us again. I'm bumping up this thread to ensure that everything is covered here. Let me know if you have any additional questions from here.

I appreciate the help, MplsCustomer and Brad.

Regards,
Emerson

[EmersonB]

Hello Aksn,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson

[Aksn]

Hi,

You can lock the thread as I don’t have any solution to my issue.

Thanks

[EmersonB]

Hey Aksn,

I understand if you feel that way. In case you have other questions or concerns, feel free to start a new thread as I'll be locking this thread now.

Best,
Emerson